Interested in working at Synovia? We're always looking for smart, talented people to join our team. 

Roles we're actively hiring:

Field Technicians
Fleet Advisor
Software Trainer

Senior Software Developer

Field Technicians

Territories open: Southern United States, Northeastern United States, Minnesota or Northwestern United States

 Responsibilities:

  • Provide troubleshooting assistance to the customer service team for hardware related issues
  • Install Hardware
  • May oversee installation projects
  • Resolve customer issues at customer sites
  • Communicate installation status and troubleshooting results with the VP of Operations
  • Train customers to install hardware

Qualifications:

  • Previous experience in hardware installation in GPS or other related fields
  • Ability to learn our software for testing of installation
  • Ability to work well in teams
  • Strong problem solving and critical thinking skills
  • Able to pass criminal background check and drug screen successfully
  • Valid drivers' license

 

Fleet Advisor

 Responsibilities:

  • Be the single point of contact for the customer for on-going support needs  
  • Partner with various cross-functional teams across the organization to deliver total customer satisfaction
  • Address customer concerns and issues, resolve if within scope of knowledge; if unable, direct case to appropriate department for solution    
  • Follow through with all open support cases ensuring resolution in a timely manner
  • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism and a sense of urgency
  • Analyze data and customer feedback, then utilize this information to improve the customer experience and maximize customer use of our products
  • Proactively work with customers to improve efficiencies, i.e. Hardware health report, CA import success, open RMA’s, back to school preparedness  
  • Constantly develop methods for improving the client experience

Qualifications:

  •   Strong communication skills, oral and written
  • Superior organizational and prioritization skills
  • Ability to multi-task
  • Strong passion for providing excellent customer service
  • Complete understanding of Synovia’s order fulfillment process and internal resources- can be acquired through training
  • Thorough understanding of Synovia’s hardware and software modules - can be acquired through training
  • Experience in a customer-facing support role
  • Resourcefulness and ability to work proactively and independently
  • Working knowledge of Microsoft Office Suite
  • Negotiation and relationship building skills
  • Must be hard working, team oriented, and an exceptional problem solver
  • High attention to detail
  • Strong software application or QA troubleshooting and analytical skills  

Desired Education and Experience:

  •  Working knowledge of Salesforce software
  • Bachelors’ degree
  • Working knowledge of SQL data structure

 

Software Trainer

 Responsibilities:

  • Develop an extensive working knowledge of the Synovia Suite of GPS/AVL Solutions
  • Provide software application training using a variety of delivery methods, primarily using web-based tools
  • Coordinate new customer implementations, providing effective training to maximize use of the software
  • Maintain accuracy of training materials, updating as necessary
  • Utilize exercises to reinforce learning process and assess learning levels
  • Collaborate with various departments to obtain information required to develop new and updated training materials

Qualifications:

  • Bachelor’s Degree in related discipline required, Master’s Degree preferred
  • Experience in transportation industry and/or GPS/AVL industry strongly preferred
  • Experience in a web-based training / teaching environment strongly preferred
  • Minimum travel 10 percent (10%) is expected
  • Minimum four (4) years prior related experience required
  • Advanced knowledge of Internet Explorer and using web-based applications
  • Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint
  • Knowledge of Salesforce, Camtasia products preferred
  • Excellent communication, writing and editing skills for curriculum development
  • Excellent presentation and delivery skills that demonstrate sensitivity, insight, creativity and perceptiveness about student understanding and adult learning styles
  • Ability to analyze target audience and to present ideas in user-friendly language
  • Assist in the maintenance of company documentation including software user guides, training videos, implementation procedures and other documents, as needed
  • Good understanding of modern software technologies and ability to use new and diverse educational tools
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and interviewing skills
  • Good business acumen and ability to effectively prioritize and execute tasks in a high-pressure environment
  • Fluency in Spanish and/or French highly desirable
 
 

Senior Software Developer

 Responsibilities:

  • Design and implement specific solutions that meet immediate business needs while aligning with the organization's long-term data andtechnology strategy.
  • Work directly with business stake-holders to hone business requirements and collaboratively identify viable, cost-effective solutions.
  • Develop all necessary proto-types as needed to demonstrate concept and design.
  • Utilize rapid application development methodologies to implement solutions with high quality and minimal overhead.
  • Serve as a key contributor in building out a service-oriented, real-time-intelligence architecture that will facilitate a new breed of highly-aware, operational applications.
  • Be self-managed, self-motivated and capable of working individually, or in a very small team.
  • Understand how to integrate with existing databases, applications and other sources of customer and transactional intelligence in order to add value to developed applications.

Qualifications:

  • 5+ years of object-oriented development experience with a strong background in C#
  • Expertise implementing or working with data-intensive processes involving complex SQL and data-access mechanisms
  • Experience with handling high volume real-time data
  • Experience with mobile communications development
  • Experience with developing high-performance network software, TCP/IP, UDP
  • Experience with distributed messaging systems is a plus (Kafka, RabbitMQ)
  • Experience with Redis and/or Hadoop a plus
Skills:
  • Strong SQL skills
  • Strong OOD/OOP using .NET
  • Strong communication skills
  • Team player