Careers at Synovia Solutions

Interested in working at Synovia? We're always looking for smart, talented people to join our team. 

Roles we're actively hiring:

Field Technicians
Inside Sales
Sales Order Administrator
Senior Software Developer
Software Developer
Support Developer (Tier III)

 

Field Technicians

Territories open:  Various US locations

 Responsibilities:

  • Provide troubleshooting assistance to the customer service team for hardware related issues
  • Install Hardware
  • May oversee installation projects
  • Resolve customer issues at customer sites
  • Communicate installation status and troubleshooting results with the VP of Operations
  • Train customers to install hardware

Qualifications:

  • Ability to learn our software for testing of installation
  • Ability to work well in teams
  • Strong problem solving and critical thinking skills
  • Able to pass criminal background check and drug screen successfully
  • Valid drivers' license

Qualifications:

  • High School diploma
  • Previous experience in hardward installation in GPS or other related fields

Inside Sales

Territories open:  West Coast

Responsibilities:

  • Building and Maintain a robust sales pipeline of qualified leads
  • Sell in a defined geographic territory and within the K-12, municipal and commercial market
  • Synovia sell complex solutions that require multiple touches and a sales professional who can utilize SPIN selling methodology
  • Ensure that accurate and complete information is maintained in Salesforce.com
  • Work with the Sales Administrator to conduct routine quality checks
  • Facilitate webinar groups
  • Maintain repeatable processes that will enable prospects to learn about our solutions and make a purchase decision without a face-to-face meeting (e.g. create awareness, educate, E-mail content, web content and trials and pilots)  

Qualifications:

  • Strong communication skills, oral and written
  • Superior organizational and prioritization skills
  • Ability to multi-task
  • Strong passion for providing excellent customer service
  • Complete understanding of Synovia’s order fulfillment process and internal resources- can be acquired through training
  • Thorough understanding of Synovia’s hardware and software modules - can be acquired through training
  • Experience in a customer-facing support role
  • Resourcefulness and ability to work proactively and independently
  • Working knowledge of Microsoft Office Suite
  • Negotiation and relationship building skills
  • Must be hard working, team oriented, and an exceptional problem solver
  • High attention to detail
  • Strong software application or QA troubleshooting and analytical skills  

Desired Education and Experience:

  • Bachelors’ degree required
  • Minimum 5 years of experience as an Inside Sales Representative making outbound calls for a software company and preferably with GPS/telematics experience
  • Proven record of using of Salesforce.com
  • Advanced Microsoft Office Skills (Word, Excel and PowerPoint)
  • Excellent communication skills
  • Must be based in Indianapolis, IN

Sales Order Administrator

Responsibilities:

  • Work closely with the sales team ensuring that all requirements are satisfied prior to submitting a sales order for approval. Requirements include:
    • Completed, correct contract (ensure the following are included on the contract: a. Complete billing name and address b. Tax ID number c. Tax exemption status (if exempt, copy of exemption certificate attached to the opportunity in SF) d. Monthly payment amount (with correct math) e. Payment frequency indication f. Customer signature g. All terms and conditions pages attached and initialed)
    • Completed, approved configuration
    • The number of units and pricing on the configuration and the contract must be the same
    • Satisfactory credit report for private sector opportunities
    • Completed Delivery Handoff Questionnaire
    • Completed ACH/Credit Card form emailed to finance@synoviasolutions.com (for payments less than $250)
    • IRS letter confirming NFP status attached to the opportunity (for not-for-profit customers)
    • Additional documentation may be needed for 60-month contracts over $50k
  • Once all requirements are met, submit documents for approval; keep sales team informed of progress
  • Other administrative duties as assigned

Qualifications

  • Collaboration Skills.
  • Strong organization and prioritization skills.
  • Communication Proficiency.
  • Initiative.
  • High Level of Detail and Accuracy.
  • Accountability under Minimal Supervision.

Desired Education and Experience

  • High school diploma
  • Experience assisting a sales team with maintaining information in Salesforce.com or similar CRM
  • 1 – 2 years of experience as an administrator for a sales organization, preferably for a software company
  • Intermediate experience with Microsoft Office

 

Senior Software Developer


Responsibilities:

  • Serve as a senior developer and key technical contributor in building and enhancing the company's backend SaaS platform.
  • Design and implement specific solutions that meet immediate business needs while aligning with the organization's long-term data and technology strategy.
  • Work directly with business stake-holders to hone business requirements and collaboratively identify viable, cost-effective solutions.
  • Develop all necessary proto-types as needed to demonstrate concept and design.
  • Utilize rapid application development methodologies to implement solutions with high quality and minimal overhead.
  • Serve as a key contributor in building out a service-oriented, real-time-intelligence architecture that will facilitate a new breed of highly-aware, operational applications.
  • Be self-managed, self-motivated and capable of working individually, or in a very small team.
  • Understand how to integrate with existing databases, applications and other sources of customer and transactional intelligence in order to add value to developed applications.

Qualifications:

  • Problem Solving/Analysis
  • Technical Capacity
  • Communication Proficiency
  • Time Management
  • Team Player
  • Strong SQL skills
  • Strong OOD/OOP using .NET or Java

Desired Education and Experience:

  • Bachelor’s degree in computer science or equivalent on-the-job experience
  • 5+ years of object-oriented development experience with a strong background in C#
  • Expertise implementing or working with data-intensive processes involving complex SQL and data-access mechanisms
  • Experience with handling high volume real-time data
  • Experience with mobile communications development
  • Experience with developing high-performance network software, TCP/IP, UDP
  • Experience with distributed messaging systems (Kafka, RabbitMQ)
  • Experience with Redis and/or Hadoop

 

Software Developer


Responsibilities:

  • Design and implement specific solutions that meet immediate business needs while aligning with the organization's long-term data and technology strategy.
  • Work directly with business stake-holders to hone business requirements and collaboratively identify viable, cost-effective solutions.
  • Develop all necessary proto-types as needed to demonstrate concept and design. Utilize rapid application development methodologies to
  • implement solutions with high quality and minimal overhead.
  • Serve as a key contributor in building out a service-oriented, real-time-intelligence architecture that will facilitate a new breed of highly-aware, operational applications.
  • Be self-managed, self-motivated and capable of working individually, or in a very small team.
  • Understand how to integrate with existing databases, applications and other sources of customer and transactional intelligence in order to add value to developed applications.

Qualifications:

  • Problem Solving/Analysis
  • Technical Capacity
  • Communication Proficiency
  • Time Management
  • Team Player
  • Strong SQL skills
  • Strong OOD/OOP using .NET or Java

Desired Education and Experience:

  • Bachelor’s degree in computer science or equivalent on-the-job experience
  • 1-3 years of object-oriented web-based application development experience
  • Demonstrable experience designing n-tier applications
  • Demonstrated strength and experience in building high-quality user-interface design using Web 2.0 technologies (AJAX etc.)
  • Expertise implementing or working with data-intensive processes involving complex SQL and data-access mechanisms
  • Experience with Crystal Reports, Telerik Web Controls, IIS and/or Windows Server OS is desirable

Support Developer (Tier III)


Responsibilities:

  • Work within a team of software developers and QA engineers to support and maintain .NET software applications using BitBucket for source code management
  • Prepare detailed design documentation and document issues & applications
  • Stay current with tools and design, maintain and support our systems through bug fixes, customized requests and small enhancements
  • Analyze existing software and efficiently problem solve for client requests
  • Perform and document appropriate testing to ensure quality delivery
  • Write unit test plans and provide coordination and support of testing using different tools
  • Provide estimates on activities/tasks required to perform application support and maintenance
  • Support your team’s work as well as independently create and finalize all the code on a project
  • Create strategies for performance tuning & monitoring to maintain overall application stability
  • Provide extended hours support for applications as required during release, trouble shooting and migration activities while ensuring operational sensitivity to business needs and SLA
  • Handle multiple priorities and meet deadlines with minimal supervision
  • Other duties as required

Qualifications:

  • Problem Solving/Analysis
  • Technical Capacity
  • Communication Proficiency
  • Time Management and organizational skills
  • High attention to detail
  • Exceptional interpersonal skills
  • Strong SQL skills
  • Strong OOD/OOP using .NET or Java

Desired Education and Experience:

  • Bachelor’s degree in software engineering or related field or equivalent combination of training, certification and on-the-job experience
  • Minimum 2 year’s professional experience in Software development
  • Experience in systems and applications integration
  • Proficiency in C#, Entity Framework, Web Services, XML
  • Strong knowledge of current Microsoft .NET Framework and Visual Studio
 

Our company is committed to the full utilization of all human resources and to a policy of equal employment opportunity. Our company will not discriminate against employees or applicants for employment on the basis of race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, pregnancy, marital status, genetic information, age, physical or mental disability, uniformed service status, or any other characteristic or status protected under applicable federal, state, or local law. This commitment runs through all personnel and human resource decisions including, but not limited to, hiring, compensation, benefits, promotions, discipline, and termination.

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